Principles of Quality Management – Customer Focus (next process)

posted in: Quality Improvement, Uncategorized | 0

Customer satisfaction is the heart of quality management. We all serve our external customers, but most of also have internal (next process) customers. Everyone we serve is our customer and deserves to be treated with the same care and respect … Continued

Statistical Process Control

posted in: Quality Improvement | 0

What is SPC? Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste, rework … Continued

Guide to the GDPR!

posted in: GDPR, Information security | 0

The General Data Protection Regulation (GDPR) is the new European Union data protection law that takes effect on May 25, 2018. It sets out businesses’ responsibilities in relation to the personal data they collect and hold, it also governs the … Continued

How can PS 9000 help you?

posted in: Standards | 0

PS 9000 is based on the ISO 9001 quality management standard. PS 9000 was developed by the Pharmaceutical Quality Group (PQG) for manufacturers of packaging material for medicines and it defines specific requirements and guidance for Good Manufacturing Practice (GMP). … Continued