What are valid requirements? Valid requirements are specifications set between you and your customer. When followed, they will yield a quality product. Quality means conformance to valid requirements, or the product we deliver meets the specifications set forth by our … Continued
What is customer satisfaction? Customer satisfaction is the heart of the Quality Improvement Process. We all serve our external customers, but most of us also have internal (next process) customers. Everyone we serve is our customer and deserves to be … Continued
What Is it? The Quality Improvement Pyramid is a way of insuring customer satisfaction through the involvement of all employees in learning how to reliably produce and deliver quality products and services. What does it look like? Our goal is … Continued
Customer satisfaction is the heart of quality management. We all serve our external customers, but most of also have internal (next process) customers. Everyone we serve is our customer and deserves to be treated with the same care and respect … Continued
What is SPC? Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste, rework … Continued
Quality: A question of trust. Reputations are built on trust. Trust is a hard-earned commodity, yet one which can be squandered in a moment. Therefore, in 2018, we are celebrating the role that everyone in an organisation plays in building … Continued