Customer satisfaction is the heart of quality management. We all serve our external customers, but most of also have internal (next process) customers. Everyone we serve is our customer and deserves to be treated with the same care and respect … Continued
What is SPC? Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste, rework … Continued
Quality: A question of trust. Reputations are built on trust. Trust is a hard-earned commodity, yet one which can be squandered in a moment. Therefore, in 2018, we are celebrating the role that everyone in an organisation plays in building … Continued
Start with a good problem statement! One of the most difficult parts of the quality improvement process is the beginning – the problem statement. Getting a good problem statement is the key to root cause analysis and quality improvement. A … Continued
The General Data Protection Regulation (GDPR) is the new European Union data protection law that takes effect on May 25, 2018. It sets out businesses’ responsibilities in relation to the personal data they collect and hold, it also governs the … Continued
PS 9000 is based on the ISO 9001 quality management standard. PS 9000 was developed by the Pharmaceutical Quality Group (PQG) for manufacturers of packaging material for medicines and it defines specific requirements and guidance for Good Manufacturing Practice (GMP). … Continued