Intelligent, integrated quality management systems for businesses like yours.
Customer Satisfaction
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What is customer satisfaction? Customer satisfaction is the heart of the Quality Improvement Process.. We all serve our external customers, but most of us also have internal (next process) customers. Everyone we serve... READ MORE
The Quality Improvement Pyramid
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What Is it? The Quality Improvement Pyramid is a way of insuring customer satisfaction through the involvement of all employees in learning how to reliably produce and deliver quality products and services. What... READ MORE