Intelligent, integrated quality management systems for businesses like yours.
Principles of Quality Management – Customer Focus (next process)
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Customer satisfaction is the heart of quality management. We all serve our external customers, but most of also have internal (next process) customers. Everyone we serve is our customer and deserves to be... READ MORE
Statistical Process Control
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What is SPC? Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing... READ MORE