Intelligent, integrated quality management systems for businesses like yours.
What are valid requirements? Valid requirements are specifications set between you and your customer. When followed, they will yield a quality product. Quality means conformance to valid requirements, or the product we deliver... READ MORE
What is customer satisfaction? Customer satisfaction is the heart of the Quality Improvement Process. We all serve our external customers, but most of us also have internal (next process) customers. Everyone we serve... READ MORE