Your i2ISO 9001:2015 quality management system (QMS) consists of all your business processes that are focused on consistently meeting your customer requirements (Input) and enhancing their satisfaction (Output). It is aligned with your organisation’s purpose and strategic direction and is expressed as your organisational goals and aspirations, policies, processes, documented information and resources needed to implement and maintain it.


  • Plan identify and analyze the problem or opportunity, develop hypotheses about what the issues may be, and decide which one to test.
  • Do test the potential solution, ideally on a small scale, and measure the results.
  • Check study the result, measure effectiveness, and decide whether the hypothesis is supported or not.
  • Act if the solution was successful, implement it.