Customer satisfaction is the heart of quality management. We all serve our external customers, but most of also have internal (next process) customers. Everyone we serve is our customer and deserves to be treated with the same care and respect … Continued
What is SPC? Statistical process control (SPC) is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste, rework … Continued
Start with a good problem statement! One of the most difficult parts of the quality improvement process is the beginning – the problem statement. Getting a good problem statement is the key to root cause analysis and quality improvement. A … Continued